Return & Exchange Policy

Return & Exchange Policy
**Flex Knitwear – Customer Care & Exchange Guidelines**

At Flex Knitwear, your health and hygiene come first. Since our products are undergarments, we maintain the strictest hygiene standards to ensure your safety and comfort.


## 1. Underwear Products – No Return & No Exchange

Due to hygiene and personal-use reasons, all underwear products are strictly **non-returnable and non-exchangeable**.

However, an exchange will only be considered in the following exceptional situations:

**A. Manufacturing Defect**

If you receive an underwear product with a genuine manufacturing defect, you may request an exchange after providing clear pictures or videos showing the issue.

**B. Wrong Size or color Delivered**

If you ordered a specific size but received a different size due to an error from our side, you may request an exchange for the originally ordered size.

**Important Conditions:**
- The issue must be reported within **24 hours of receiving the parcel**.
- The product must be unused, unworn and unwashed.
- Original packaging and tags must be intact.
- Clear pictures or videos must be provided for verification.
- All requests are subject to inspection and approval by our team.
- Personal fitting preferences or incorrect size selection by the customer do not qualify for an exchange.

## 2. Tshirts,Trousers,Shorts & Other Products – Return & Exchange Conditions

For products other than underwear, the following conditions apply:

**A. Change of Mind**

We do not accept returns or exchanges simply because a customer changes their mind, no longer wants the product, or decides not to keep it after delivery.

**B. Expected Quality or Product Satisfaction**

If the received product does not meet your expected quality or satisfaction, you may request an **exchange only**. Refunds will not be provided for such cases.

The exchange request must be reported within 24 hours of receiving the parcel and is subject to product inspection and approval.

**C. Wrong Product or Size Delivered**

If you receive a different product or size than what you originally ordered due to an error from our side, you may request an exchange for the correct item.

**D. Manufacturing Defect**

If your product has a genuine manufacturing defect, please contact our customer support team within 24 hours of delivery with clear pictures or videos for verification.

## 3. Product Condition Requirements

To qualify for an exchange:
- The product must be unused, unworn and unwashed.
- Original packaging and tags must be intact.
- The product must not have been damaged after delivery.
- The exchange request must be submitted within the specified time.
- Approval is subject to inspection by our team.

## 4. Exchange Charges & Courier Fees

At Flex Knitwear, **we do not charge any additional exchange or processing fee** for an approved exchange request.

However, the customer will be responsible for the applicable courier charges for sending the product back and receiving the replacement item.

Courier charges are separate from the product price and must be paid by the customer.

## 5. How to Request an Exchange

If you believe your order qualifies for an exchange, please follow these steps:

1. Contact our customer support team within 24 hours of receiving your parcel.
2. Provide your order number and registered contact number.
3. Explain the issue clearly.
4. Share clear pictures or videos of the product.
5. Wait for confirmation and exchange instructions from our team before dispatching the product back.

Please do not send any product back without receiving confirmation from our customer support team.

## 6. Important Policy Guidelines

- No returns or exchanges are accepted for change-of-mind requests.
- Underwear products are non-returnable and non-exchangeable, except in cases of manufacturing defects or incorrect sizes delivered by our team.
- For expected quality or satisfaction concerns involving other products, exchange may be considered, but refunds are not available.
- Used, washed, worn or customer-damaged products are not eligible for exchange.
- All exchange requests are subject to verification and approval.
- Refunds are not offered under this policy.

## 7. Need Help?

For any questions or assistance regarding our Return & Exchange Policy, please contact our customer support team. We will be happy to guide you.

📩 For any questions or assistance, please reach out to us at info@flexknitwear.com or whatsapp 03360247679 — we’re here to help.

**Thank you for choosing Flex Knitwear. We appreciate your trust and continued support!**